If you receive a damaged or defective item, contact a Customer Service specialist within 30 days of delivery at 602-792-0000 or by e-mail at info@ShopRattlers.com. Please supply the specialist with your order number, item number and tracking number from your original confirmation e-mail. The specialist will also need your e-mail address and phone number. ShopRattlers.com will make every reasonable effort to replace the item in a timely manner. We will cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the carton, contact a Customer Service specialist immediately at 602-792-0000 or by e-mail at info@ShopRattlers.com. Please have your order number available when you contact the Customer Service specialist.